Privacy Policy

Introduction

Timbex Flooring (ABN 74 696 280 181) ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Request a quote or consultation
• Contact us via phone, email, or contact forms
• Subscribe to our newsletter or updates
• Engage with our services

This information may include:

• Name and contact details (email, phone number, address)
• Property details and project requirements
• Communication preferences

Automatically Collected Information

When you visit our website, we may automatically collect:

• Browser type and version
• Device information
• IP address
• Pages visited and time spent on pages
• Referring website addresses

How We Use Your Information

We use the information we collect to:

• Provide quotes and respond to your inquiries
• Schedule and perform flooring installations
• Communicate with you about our services
• Improve our website and services
• Send marketing communications (with your consent)
• Comply with legal obligations

Disclosure of Your Information

We may share your information with:

• Service providers who assist in our business operations
• Professional advisors (lawyers, accountants, auditors)
• Government authorities when required by law

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

Data Security

We implement appropriate technical and organizational security measures to protect your personal information. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Your Rights

Under Australian privacy law, you have the right to:

• Access your personal information
• Correct inaccurate or incomplete information
• Request deletion of your information (subject to legal requirements)
• Opt-out of marketing communications
• Make a complaint about how we handle your information

Cookies and Tracking

We may use cookies and similar tracking technologies to enhance your experience on our website. You can control cookie settings through your browser preferences.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page with an updated date.

Contact Us

If you have any questions about this Privacy Policy or wish to exercise your privacy rights, please contact us: